Refund Policy
Last Updated: July 28, 2026
Thank you for choosing Samuels Solutions. We are committed to delivering high-quality educational resources, digital tools, and personal coaching sessions. Please read our refund policy carefully before making a purchase.
1. Digital Products & Downloads
Due to the immediate, full-access nature of downloadable assets (including e-books, audit templates, digital workbooks, and video courses), all sales of digital products are strictly non-refundable once access or download links have been delivered.
2. Live Coaching & Consulting Services
1-on-1 Sessions: Coaching sessions may be rescheduled up to 24 hours prior to the scheduled meeting time.
Unused Hours: Retainers or multi-session packages pay for scheduled time and custom educational materials provided by our coaches. Unused coaching hours or missed/canceled appointments without proper advance notice are non-refundable.
3. Subscription & Recurring Services
If you are enrolled in a recurring monthly coaching or accountability retainer, you may cancel your membership at any time by contacting us at support@samuelssolutions.com at least 3 business days prior to your next billing cycle. Cancellations stop future recurring charges; past billing cycles are non-refundable.
4. Chargeback Prevention & Support
If you have any questions or concerns regarding a transaction on your statement, please reach out to our dedicated support team directly at support@samuelssolutions.com. We are happy to assist you, resolve account issues, or adjust your scheduling as needed.
Need help with a purchase?
Email support@samuelssolutions.com or call (630) 589-0293. Mon–Fri 9am–6pm CT.